Frequently Asked Questions
Everything you need to know about shopping with the Jane Austen Centre.
Do you offer international shipping?
Yes, we ship our Regency-inspired goods worldwide. Delivery times vary by destination, but most international orders arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all non-perishable items. Products must be returned in their original packaging and in unused condition for a full refund.
Are your tea blends and food items ethically sourced?
Absolutely. All our Jane Austen themed teas and treats are sourced from suppliers who adhere to fair trade practices and high-quality production standards.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I purchase a gift voucher for the online store?
Yes, digital gift vouchers are available for purchase and are delivered instantly via email, making them the perfect gift for any Austen enthusiast.