Returns & Exchanges
We want you to be completely enchanted by your purchase; however, if you are not entirely satisfied, you may return your items within 30 days of receipt for a full refund or exchange. Please ensure all items are returned in their original, gift-worthy condition with all packaging intact.
Initiate Your Request
Contact our Regency-inspired support team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Parcel
Carefully pack the items in their original box or a secure equivalent to ensure they are protected during their journey back to Bath.
Dispatch the Package
Send your return via a tracked postal service to the address provided in your authorization email, keeping your proof of postage safe.
Receive Your Refund
Once our team has inspected the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing